Nozomi Technologies

We are a

White Label Managed IT Service

Providing market leading managed IT solutions and support for established managed service providers to help them augment their existing capacity.

Nozomi Technologies delivers seamless white‑label IT Support that strengthens your brand and expands your service capability. We operate as your behind‑the‑scenes technical team, providing responsive helpdesk support, proactive maintenance, and dependable infrastructure management — all under your name.

Our approach is simple: you focus on your clients, we handle the technology. With flexible outsourcing options and consistently high service standards, Nozomi Technologies helps you scale confidently, deliver reliably, and build long‑term trust with every customer you serve.

Our primary tools are - ConnectWise, IT Glue, Ninja One, CrowdStrike, Duo Security, Keeper and KnowB4

Driven by passion

“Nozomi are the chosen managed service provider for managed IT support service providers”

Nozomi Technologies is the preferred white‑label IT support partner for MSPs that need reliable, scalable, and fully branded service delivery. We provide outsourced technical support that expands your capacity without increasing your internal headcount — helping you serve more clients, deliver faster, and maintain consistently high service standards.

We support MSPs wherever additional delivery strength is needed, from frontline helpdesk operations to specialist technical functions. Our team works entirely under your brand, aligning with your compliance frameworks, SLAs, and customer experience expectations to ensure seamless integration.

Our white‑label managed IT support is built on two core principles:

• Delivering world‑class IT expertise across user support, infrastructure, and cloud environments

• Maintaining exceptional service levels that protect and enhance your reputation

With Nozomi Technologies, MSPs gain a dependable partner that strengthens their offering, increases operational resilience, and enables confident, sustainable growth.

Managed Services

Our Managed Services provide complete, proactive IT support designed to keep your business running smoothly. We monitor, maintain, and manage your entire IT environment, ensuring systems remain secure, stable, and fully optimised. From day‑to‑day support to long‑term strategic guidance, we deliver a reliable, responsive service that reduces downtime, improves performance, and gives your team the confidence to focus on what they do best.

End Point Security

We protect your devices — laptops, desktops, mobiles, and servers — with advanced endpoint security solutions that defend against modern cyber threats. Our service includes continuous monitoring, threat detection, malware protection, and automated response to suspicious activity. With our layered security approach, your organisation benefits from strong, real‑time protection that keeps your data and users safe wherever they work.

Patch Management

Keeping systems up to date is essential for security and performance. Our Patch Management service ensures all your devices receive the latest security updates, software fixes, and performance improvements without disrupting your operations. We manage the entire process end‑to‑end — testing, scheduling, deployment, and reporting — so your business stays protected against vulnerabilities and runs at its best.

Office 365 Solutions

We help you get the most out of Microsoft 365 with expert setup, migration, and ongoing support. Whether you need email, collaboration tools, cloud storage, or advanced security features, we tailor Microsoft 365 to your business needs. Our service ensures seamless adoption, secure configuration, and continuous optimisation so your team can work efficiently from anywhere.

Meet the Team

  • Raymond Taylor

    MANAGING DIRECTOR

    Our Managing Director sets the strategic direction of the company and ensures the organisation delivers exceptional IT services to clients. He oversees the senior leadership team, maintains key commercial and partner relationships, and ensures the business operates with strong governance, financial stability, and a culture of continuous improvement. His role is to drive sustainable growth while ensuring Nozomi remains client‑focused, innovative, and operationally resilient.

  • Joey Adarkwah

    HEAD - ARTIFICIAL INTELLIGENCE

    Our Head of Artificial Intelligence leads the design, development, and deployment of AI‑driven workflow automation. His role focuses on building an in‑house AI platform that enhances productivity, reduces manual effort, and improves service quality. His core responsibility is leveraging structured knowledge repositories such as IT Glue, Hudu, or similar documentation systems to automate routine tasks, accelerate troubleshooting, and improve decision‑making across the service desk and engineering teams.

  • Dominic Boachie

    HEAD - TECHNICAL DELIVERY

    Our Head of Technical Delivery leads the technical strategy of the firm, ensuring all services are secure, reliable, and aligned with industry best practice. He oversees senior engineers, defines the technical roadmap, and ensures the company adopts modern tools, automation, and cybersecurity standards. His role ensures that Nozomi remains competitive by continuously improving service quality, standardising technical processes, and developing new service offerings.

  • Deoye Fashola

    HEAD - SERVICE DELIVERY

    Our Head of Service Delivery ensures clients receive a consistently high‑quality support experience. He leads the Service Desk, manages SLAs and KPIs, oversees incident and problem management, and ensures smooth onboarding of new clients. His role drives operational excellence by improving processes, managing escalations, and ensuring the team delivers fast, effective, and customer‑centric support.

Contact us

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